6:["$","$L23",null,{"id":9,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-09-01T09:58:59.066Z","updatedAt":"2023-08-08T17:33:57.576Z","publishedAt":"2021-09-01T09:59:04.174Z","locale":"en-NZ","faq":[{"id":41,"nameCategory":"Account","icon":{"id":122,"name":"smile_Icon_e19bf0a7b4.svg","alternativeText":"","caption":"","width":24,"height":25,"formats":null,"hash":"smile_Icon_e19bf0a7b4_7bc552e395","ext":".svg","mime":"image/svg+xml","size":9.21,"url":"https://s3.ap-southeast-2.amazonaws.com/prod.cms.lup/smile_Icon_e19bf0a7b4_7bc552e395.svg","previewUrl":null,"provider":"aws-s3","providerMetadata":null,"createdAt":"2021-08-31T22:11:20.086Z","updatedAt":"2021-08-31T22:11:20.101Z"},"couples":[{"id":177,"question":"How do I create a Levelup casino account?","answer":"

Opening an account on LevelUp Casino couldn’t be easier. Just click on the sign-up button and fill in the information required. Voila, your account will be accessible immediately.

"},{"id":178,"question":"What should I do if I have forgotten my password?","answer":"

Click on the forgot password link on the login page, enter your email address and click on ‘reset password’. You will receive an email with a link to create a new password. If you are unable to do so, our support team will be happy to help. You can contact them via email on support@levelupcasino.com or chat with them by clicking on the live chat button.

"},{"id":179,"question":"Can I change my email address?","answer":"

After registration you won’t have the option to change your email address.

"},{"id":180,"question":"Can I register multiple accounts?","answer":"

We only accept one account per user/IP/computer/household. Anyone found to have multiple accounts will only be able to keep one at LevelUp’s discretion.

"},{"id":181,"question":"How do I add another currency to my account?","answer":"

Log into your account and click on your personal profile. Click on ‘add currency’ and choose a currency from the dropdown. The new currency will appear on the deposit page and if you have a balance, you can choose from the dropdown on different games.

"},{"id":182,"question":"How do I switch currencies?","answer":"

Once you add another currency, click ‘select’ on the one you wish to activate.

"}]},{"id":42,"nameCategory":"Bonuses","icon":{"id":123,"name":"present_Icon_c020f99e85.svg","alternativeText":"","caption":"","width":24,"height":25,"formats":null,"hash":"present_Icon_c020f99e85_016327a820","ext":".svg","mime":"image/svg+xml","size":9.27,"url":"https://s3.ap-southeast-2.amazonaws.com/prod.cms.lup/present_Icon_c020f99e85_016327a820.svg","previewUrl":null,"provider":"aws-s3","providerMetadata":null,"createdAt":"2021-08-31T22:14:00.981Z","updatedAt":"2021-08-31T22:14:00.992Z"},"couples":[{"id":183,"question":"What are bonuses?","answer":"

Bonuses are extra money, which is usually associated with a promotion or as a gesture of goodwill. Each bonus has their own wagering requirement, so take a look through our promotions page or emails to check the individual requirements.

"},{"id":184,"question":"How do I claim the welcome offer?","answer":"

When making your first deposit, enter the promo code welcome in the bonus section and the bonus will be assigned to your account, as soon as your deposit is processed.

"},{"id":185,"question":"Why is the wagering requirement not decreasing after play?","answer":"

Not all games have the same contribution to wagering requirements. Check out our bonus T&Cs for a full break down of contribution.

"},{"id":186,"question":"When can I cash out my bonus?","answer":"

Once you meet the wagering requirements, the bonus will transfer to your cash balance and will be available for you to cash out. You can check your wagering contribution under the promo section in your profile.

"}]},{"id":43,"nameCategory":"Deposits & Withdraws","icon":{"id":124,"name":"money_Fly_Icon_74b0b9d327.svg","alternativeText":"","caption":"","width":24,"height":25,"formats":null,"hash":"money_Fly_Icon_74b0b9d327_c6368fa170","ext":".svg","mime":"image/svg+xml","size":11.52,"url":"https://s3.ap-southeast-2.amazonaws.com/prod.cms.lup/money_Fly_Icon_74b0b9d327_c6368fa170.svg","previewUrl":null,"provider":"aws-s3","providerMetadata":null,"createdAt":"2021-08-31T22:15:52.741Z","updatedAt":"2021-08-31T22:15:52.759Z"},"couples":[{"id":187,"question":"What currencies can I use?","answer":"

Deposits can be made in the following currencies: USD, EUR, AUD, CAD, NOK, NZD, JPY, KZT, ZAR. Crypto currency is an alternative payment method we offer, so you can enjoy fast, simple, and secure transactions: BTC, LTE, DOGE, BCH, ETH, USDT.

"},{"id":188,"question":"Can I withdraw using a different payment method from the one used to deposit?","answer":"

You can only withdraw with a payment method you have used to deposit. If you wish to use an alternative payment method to withdrawal then you need to deposit and wager the amount 3x before it becomes available.

"},{"id":189,"question":"When will my deposit be credited to my LevelUp account?","answer":"

Deposits appear in your account instantly, so you can enjoy playing straight away.

"},{"id":190,"question":"Will I be charged for depositing?","answer":"

Some currencies and payment methods incur a small fee, whilst others are fee. Check our payments page for more info.

"},{"id":191,"question":"What is the minimum deposit?","answer":"

The minimum deposit is NZ$15, however it depends on the payment method you use. Check our payments page for more info.

"},{"id":192,"question":"How long will it take to receive my withdrawal?","answer":"

Our aim is to provide a speedy processing time. Some payment methods may take long than others, so please check our payments page for more info.

"}]},{"id":44,"nameCategory":"Casino","icon":{"id":125,"name":"rocket_Icon_a30ae7bca6.svg","alternativeText":"","caption":"","width":24,"height":25,"formats":null,"hash":"rocket_Icon_a30ae7bca6_f95c4328e0","ext":".svg","mime":"image/svg+xml","size":9.08,"url":"https://s3.ap-southeast-2.amazonaws.com/prod.cms.lup/rocket_Icon_a30ae7bca6_f95c4328e0.svg","previewUrl":null,"provider":"aws-s3","providerMetadata":null,"createdAt":"2021-08-31T22:18:43.066Z","updatedAt":"2021-08-31T22:18:43.078Z"},"couples":[{"id":193,"question":"Are the games fair?","answer":"

We pride ourselves in offering fairness across all our games. LevelUp is a registered brand, and a licenced and regulated casino operator that falls under the laws of Curucao. We ensure we comply with all RNG requirements within our licence.

"},{"id":194,"question":"What happens if a game freezes?","answer":"

Don’t worry if a game freezes during a round or middle of a session, the system is built to complete the game for you with any winnings credited to your account on completion. At times technical errors can occur, and game round may remain incomplete. You can attempt to log back into the game and finish the round, but if you still receive the same error then we may have to cancel the round. Our support team will be happy to assist you, if this is the case.

"},{"id":195,"question":"How do I view my bet history?","answer":"

Click on the dropdown under your name and select ‘profile info’. Within this section you have the option to select game history and choose from different criteria.

"}]},{"id":45,"nameCategory":"Responsible gaming","icon":{"id":126,"name":"money_Smile_Icon_2892ea9b98.svg","alternativeText":"","caption":"","width":24,"height":25,"formats":null,"hash":"money_Smile_Icon_2892ea9b98_2a92d10982","ext":".svg","mime":"image/svg+xml","size":9.72,"url":"https://s3.ap-southeast-2.amazonaws.com/prod.cms.lup/money_Smile_Icon_2892ea9b98_2a92d10982.svg","previewUrl":null,"provider":"aws-s3","providerMetadata":null,"createdAt":"2021-08-31T22:20:22.450Z","updatedAt":"2021-08-31T22:20:22.466Z"},"couples":[{"id":196,"question":"What is a loss limit?","answer":"

This setting limits the amount you can lose per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.

"},{"id":197,"question":"What is a wager limit?","answer":"

This setting controls the amount of money you can wager per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.

"},{"id":198,"question":"What is a cooling-off period?","answer":"

If you feel you need some time away from the casino, we offer a cooling-off period of 1 day, 1 week, 1 month, 3 months or 6 months. The setting will be applied immediately and you will not be able to deposit or play during the set time, and will be removed from promotional offers. You can however, withdraw any balance you have in your account, if you wish to do so. Upon expiring your account will be re-opened automatically. If you wish to reduce the cooling-off period timeframe or remove it completely, then this will take 7 days to action and only by approving it via the email notification link.

"}]}],"localizations":[{"id":1,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-08-31T22:12:06.743Z","updatedAt":"2025-04-02T09:38:57.389Z","publishedAt":"2021-08-31T22:21:16.373Z","locale":"en"},{"id":2,"title":"Häufig gestellte fragen","titleH1":"Häufig gestellte fragen","text":"

Es gibt keine dummen Fragen! Schließlich möchten wir alles erfahren 😉 Unser sorgfältig durchdachten FAQ decken alle Bereiche ab und beantworten alle Ihre Fragen.

","createdAt":"2021-08-31T22:52:28.958Z","updatedAt":"2023-12-13T18:08:19.701Z","publishedAt":"2021-08-31T22:52:31.532Z","locale":"de"},{"id":3,"title":"Frequently asked questions","titleH1":"Frequently asked questions","text":"

Il n’y a pas de question stupide ! Après tout, on veut tout savoir 😉 Nos FAQs, soigneusement élaborées, couvrent toutes les sections et répondent à toutes vos questions.

","createdAt":"2021-08-31T23:13:33.861Z","updatedAt":"2023-08-08T17:32:25.842Z","publishedAt":"2021-08-31T23:13:37.098Z","locale":"fr-CA"},{"id":5,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-09-01T09:41:47.049Z","updatedAt":"2023-08-08T17:32:08.648Z","publishedAt":"2021-09-01T09:41:51.745Z","locale":"en-CA"},{"id":6,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-09-01T09:42:58.001Z","updatedAt":"2023-08-08T17:32:52.141Z","publishedAt":"2021-09-01T09:43:02.432Z","locale":"nn"},{"id":8,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-09-01T09:58:44.320Z","updatedAt":"2023-08-08T17:33:05.450Z","publishedAt":"2021-09-01T09:58:48.570Z","locale":"en-AU"},{"id":10,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2021-09-01T10:00:21.497Z","updatedAt":"2023-08-08T17:33:35.698Z","publishedAt":"2021-09-01T10:00:27.343Z","locale":"en-IE"},{"id":14,"title":"Frequently asked questions","titleH1":"Frequently asked questions","text":"

Il n’y a pas de question stupide ! Après tout, on veut tout savoir 😉 Nos FAQs, soigneusement élaborées, couvrent toutes les sections et répondent à toutes vos questions.

","createdAt":"2024-09-12T15:47:08.307Z","updatedAt":"2024-09-12T15:47:15.482Z","publishedAt":"2024-09-12T15:47:14.588Z","locale":"fr-CH"},{"id":15,"title":"FAQ","titleH1":"Frequently asked questions","text":"

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

","createdAt":"2024-10-08T11:15:36.662Z","updatedAt":"2024-10-08T16:44:43.274Z","publishedAt":"2024-10-08T16:44:43.082Z","locale":"fi"}]}]